Terms and Conditions
Below you find our terms and conditions which apply to online purchases at
www.m-e-m.dk.
By accessing and using the M.E.M website and purchasing our products or services, you agree to these Terms and Conditions.
1. General information
M.E.M
Mølmarksvej 53
5700 Svendborg
Denmark
CVR/VAT – 43510185
Phone: +45 28 19 62 02
Email: support@m-e-m.dk
2. Payment
On www.m-e-m.dk you have different options to pay including: credit card (Mastercard, Maestro, Visa, Visa Electron, vpay, JCB, China Union Pay, American Express, Diners Club.)
PayPal, Appel pay and Google pay.
All payments are in DKK and including VAT.
3. Delivery and shipping
We aim to deliver within 2-5 working days. We deliver with DAO through your nearest package shop. Shipping costs are always included in the payment of our products.
4. Products and services
a. Product descriptions: We make every effort to accurately describe our yoga products. However, we do not warrant that the product descriptions or other content on the site are accurate, complete, reliable, current or error-free.
b. Pricing: Prices for our products and services are subject to change without notice. We reserve the right to modify or discontinue any product or service without prior notice.
5. Right of return and complaint
Please find our refund and policy here: www.m-e-m.dk/refund-policy
6. Objections
If you for some reason may have an objection about a product purchased in our webshop, you have the right to contact this Danish website who handles complaints:
Konkurrence- og Forbrugerstyrelsens Center for Klageløsning
Carl Jacobsens vej 35
2500 Valby
www.forbrug.dk
You also have the right to send your objection to us:
Email: support@m-e-m.dk
7. Changes to Terms and Conditions
M.E.M reserves the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on the website.
8. Contact Information
Refund Policy
If you have any questions about these Terms and Conditions, please contact us at support@m-e-m.dk.
By using our website and purchasing our products or services, you acknowledge that you have read, understood and agree to these Terms and Conditions.
We have a 14-day right of return on goods purchased through our webshop. 14 days are counted from the day you receive the item.
The refund policy does not count digital products. We do not provide returns for digital products due to the fact that it is a digital product and can be used or otherwise made permanently usable before a possible return/refund.
To be eligible for a return, the product must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, you must have a receipt to proof your purchase.
If you wish to use the right of cancellation/return within the 14-days, you can use our return portal or contact support@m-e-m.dk and let us know about this. We would like to point out that all costs in connection with returns are the customer’s own responsibility.
You can find the return portal here >
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If you are approved, the refund will be processed, and the payment will be at your account within a certain amount of days.
CVR/VAT DK-43510185
Mølmarksvej 53
5700 Svendborg
Denmark
Email: support@m-e-m.dk
Right of complaint
According to the Purchase Act, a 2-year right of complaint is granted. This right of complaint only applies to defects in material and/or manufacturing.
There is no right of complaint for goods with faults and/or damage caused by the customer due to incorrect use of the product.
Read more about the treatment and use of the product on the purchase page under the specific product you want.